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What should I do if my package is damaged during shipment?

March 11, 2020

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxtech.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.




Also in Shipping & Receiving

Where do you ship the products?

March 11, 2020

Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxtech.com to help you deal with it. Our customer service will reply your email within 24hrs. 

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How long can I receive my order?

March 11, 2020

Depending on the your location and the availability of the products, your products will have different arrival time:

Located in the North America: 3-6 working days.

Other Regions: 3-7 working days.

For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.

In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty. 

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