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Can I enjoy after-sales services for the products on the official website when I buy them from other channels?

March 11, 2020

Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.com/pages/warranty. 




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How long is the shelf life of pod and disposable device?

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The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.

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