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Where do you ship the products?

March 11, 2020

Depending on the your location and the availability of the products, your products will be shipped from North America, China or Canada.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxtech.com to help you deal with it. Our customer service will reply your email within 24hrs. 

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How long can I receive my order?

March 11, 2020

Depending on the your location and the availability of the products, your products will have different arrival time:

Located in the North America: 3-6 working days.

Other Regions: 3-7 working days.

For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.

In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty. 

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What shipping method do you provide?

March 11, 2020

Depending on the order address, the shipping methods vary. (Note: We may execute the age verification service when you receive the parcel. Please be aware that underage purchase and use are forbidden.)

Shipped from the North America: FedEx. 

Shipped from China: DHL Express.

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Can I change my shipping address after the order is shipped?

March 11, 2020

Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxtech.com to change your address. 

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What if the product I receive does not match my order or my package is lost?

March 11, 2020

Please feel free to contact our official customer service by sending an email to support@relxtech.com. We may ask you to provide pictures or videos when contacting the customer service so that they can understand your problem faster and help you solve it in time. 

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What should I do if my package is damaged during shipment?

March 11, 2020

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxtech.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.

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Where do I check the logistics status after the order is shipped?

March 11, 2020

For specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. 

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How to cancel my order?

March 11, 2020

Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled. 

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Do I need to pay import tariff by myself?

March 11, 2020

The tariffs in different countries are different. Generally, the tariffs need to be borne by the buyer. However, as a RELX customer, we will reimburse you for 100% of the actual tariff. If you need to pay the import tariff for your package, please make advance payment and keep the payment voucher, then you can contact our official customer service by sending an email to support@relxtech.com. We will return the tariff you paid within 15-20 working days.

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Can I make a change to an existing order?

March 10, 2020

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How can I track my order?

March 10, 2020

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